Dial-a-ride provides a door to door transport service for the residents of Hertfordshire who cannot or have difficulty in accessing passenger transport due to permanent disability or illness.What is Dial-a-ride?
It is a door to door transport service for the residents of Hertfordshire who cannot, or have difficulty, in accessing passenger transport due to permanent disability or illness.

What can I use it for?
These are just a few ideas:

·         Shopping

·         Attending your local GP or dental surgery

·         Visiting places of interest

·         Visiting friends and relations

Dial-a-ride does not provide transport to hospitals as an outpatient, to full time education or to social services/health service day centres. Other transport schemes may be able to help, please contact your district or borough council.

When can I use it?
Once you have been accepted as a member, you can book your trips through the booking office up to seven days in advance between the hours of 8.30am and 5.00pm, Monday to Friday. The service is available between 9.00am and 5.00pm, Monday to Saturday.

How do I know if I qualify for Membership?
As a general rule, if you are in receipt of a mobility allowance, have a permanent disability that restricts your mobility or, in certain districts, qualify on age, then you are eligible. You can call 01707 343600 to check.

How much does it cost?
Dial-a-ride fares are comparable with passenger transport. The fares are quoted for a single journey and the booking office should tell you the cost of each journey.

Can I take a companion?
Yes you may, as Dial-a-ride does not provide companions or escorts. Companions will be charged at the same rate as the member.

Cancellations
Please let the booking office know on 01707 343600 if you are unable to make the journey you have booked as another member may be able to use the service.For more advice or details on how to join, call our friendly staff on 01707 343600 or visit us using the link on the right – Information about Dial-a-Ride.